Coricraft Design Quarter, employers of the winner of the most prestigious idiot of the year! Harsh, I know… But read on.
Once again, I wonder what made me even WANT to try and buy from Coricraft again… If you’ve read all my stories so far, then you’re starting to think that I should actually be the recipient for the honour above. But, like I’ve mentioned before, the Coricraft lounge suites and other furniture are not actually that bad quality or that badly priced. It’s the service that completely and utterly sucks, 90% of the time!
So we ordered 6 dining room chairs from Coricraft Design Quarter in Fourways in June 2006 and we were told that they would arrive in South Africa (and possibly in Joburg) by September, due to the fact that there was no stock in South Africa at the moment. So, like the fools we are, we deposited our money. But we were confident because the extremely helpful person behind the counter said that we could count on him to follow up as it was his specialty.
Nobody followed up.
So we went into the store and asked to speak to this special person, only to find that he no longer worked there. Beautiful. But Martin would be glad to help us.
Take it away Martin:
Martin: If you wait a bit, the next available cashier behind the counter will be able to help you find out if your stock is here.
Us: Ok, thanks.
Martin then walks off, and we wait, and watch as the 5 busy cashiers help customers, only to get up and leave as soon as they’re finished. With only 2 cashiers left, Martin comes back and sits behind a computer to look up something, so, JOKINGLY, I start a conversation:
Me: So, does the fact you’re behind a computer make you a cashier who can help us now? 🙂
Martin: NO! I told you. A cashier will help you if you just wait for them!
Me: Ok, but they are all leaving, and we’ve been waiting 20 minutes. So surely you know how to look things up on the computer.
Martin: That is not my job. You will have to wait for a cashier! These are the people who will help you!
WOW! Ok, thanks Martin! Of course, somebody else did end up helping us, only to tell us that our stock had been ready in the Coricraft Wynberg warehouse for 2 weeks!
Oh boy, not again!
The only good thing from this experience? The customers standing next to us with eyes as wide as plates, and passing comments to us about how they wished they hadn’t already paid a deposit, or they would have cancelled their sale after an outburst like that!
So, what are your comments?